To provide you with a secure and fully functional service, we need to collect certain types of information. Depending on how you interact with our platform, these may include the following data categories:

Identity and Contact Data

When you create an account or contact our support, we collect basic information. This may include your name, date of birth (to verify the strict 18+ age limit), your email address, and, if applicable, your phone number.

Usage and Device Data

We automatically log certain information about your device and your use of our website. This includes your IP address, browser type, operating system, access times, pages viewed, and the time spent on the platform.

Transaction Data

Should you carry out financial transactions on our platform, we process details of these operations, including deposits, withdrawals, and account balances. Please note that sensitive payment data (such as full credit card numbers) are typically processed by secure, external payment service providers.

Support Communication

Contents of messages, emails, or chat logs that you direct to our customer service are stored to efficiently process your inquiries and improve our service quality.

The processing of your personal data is based on various legal grounds:

• Contract Fulfillment: Data processing is necessary to provide you with the services according to our General Terms and Conditions.
• Legal Obligations: We are subject to legal requirements (e.g., for the prevention of money laundering or the protection of minors) that mandate data collection.
• Legitimate Interest: We process data to improve our services, ensure IT security, and prevent misuse.
• Consent: Where required, we obtain your express consent, for example, for certain types of marketing communication.

The collected information is used exclusively for clearly defined purposes. These include managing your user account, securely processing transactions, identity verification, providing effective customer support, and creating anonymous usage statistics. We also use your data to detect suspicious activities and ensure a fair and secure environment on the platform.

Ramses Book stores your personal data only as long as necessary for the fulfillment of the purposes stated in this policy or as long as we are legally obliged to retain it. After the respective periods expire, your data will either be securely deleted or irreversibly anonymized.

We do not sell your personal data to third parties. Data is only disclosed if this is necessary for the provision of our services (e.g., to hosting providers, payment processors, or identity verification services). All service providers acting on our behalf are contractually obliged to strictly adhere to data protection and may not use your data for their own purposes.

Since the internet is a global network, your data may be transferred to countries outside the European Economic Area (EEA). In such cases, we implement appropriate contractual and technical safeguards (such as standard contractual clauses approved by the EU) to ensure that your data enjoys a level of protection equivalent to applicable standards.

We employ appropriate technical and organizational security measures to protect your data from unauthorized access, loss, manipulation, or destruction. These include encryption technologies, firewalls, and access controls. However, it is important to understand that no data transmission over the internet can guarantee absolute security.

Under applicable data protection laws, you have various rights regarding your personal data. You can request information about the data we process, demand the correction of inaccurate data, or request the deletion of your data (provided there are no legal retention obligations preventing this). Furthermore, you have the right, under certain conditions, to request the restriction of processing, to object to processing, and the right to data portability.

If you have any questions about this privacy policy or wish to exercise your user rights, please contact us by email at: [email protected].

We may adjust this policy as needed. The date of the last update will be noted accordingly at the end of the document or on the webpage.